Positive Client Experience – Introduction.
Dermot Carey, founded Dermot Carey MC a few years ago. A key client for Dermot is a couple who are arranging their wedding day. He also provides a professional MC service at corporate events, ranging from formal to casual.
Dermot was keen to keep his costs under control. Therefore, he decided to use his personal mobile phone within his MC business. This presented Dermot with a major challenge. How could he separate the contact details of his family and friends from those of his clients? Dermot was conscious of GDPR requirements, and the need for client confidentiality. Therefore, he urgently needed to find a solution to his dilemma.
Positive Client Experience – Solution.
Fariones Cloud Services Limited discussed the pros and cons of a number of solutions with Dermot. Firstly, there was the Gmail app. Secondly, there was Microsoft Outlook. Thirdly, there was IBM MaaS360. After some initial hesitancy, Dermot decided that IBM’s MaaS360 was the best solution in his circumstances. Based on advice we provided, Dermot opted for the MaaS360 Deluxe suite solution. This combines mobile device management capability in conjunction with secure mobile mail.
Why was MaaS360 the best solution for Dermot? The answer is because MaaS360 puts a container around the contact details and emails of his clients. Fariones Cloud Services Limited can remotely delete the MaaS360 app from Dermot’s smartphone if required. Therefore, this safeguards his client’s contact details and identities.
Positive Client Experience – Result
Fariones Cloud Services Limited successfully installed IBM MaaS360 on Dermot’s smartphone. No matter where Dermot is in the world, he has secure access to his business email, calendar and client contact details. More importantly, Dermot’s clients can rest easy in the knowledge that their personal information is safe and secure. How does this positively impact Dermot? Because he can concentrate on providing peace of mind, and service par excellence to his customers.
Do you face similar challenges to Dermot in your business? How prepared are you to overcome these challenges? How determined are you to build your credibility with existing and new clients? If the answer to any of these questions is yes, please contact us by email. I look forward to hearing from you.